Frequently Asked Questions
Answers to all your questions about 111fb
From opening an account to deposits and withdrawals, bonuses, and gameplay — this FAQ page has a detailed guide to every step of using 111fb.
111fb is one of Bangladesh's trusted online casino and cricket betting platforms. We know that questions come up for new and experienced players alike. Below we have provided clear and simple answers to the most common questions about account registration, deposits and withdrawals via bKash and Nagad, the welcome bonus, cricket and slot games, and responsible gaming. If you cannot find your question, contact our 24/7 support team at the bottom of the page.
Account and Registration
Questions about accounts and registration
To open an account at 111fb you will need an active mobile number, a valid email address, and a strong password. The registration process runs entirely in Bengali and takes just a few minutes. National ID details may be requested if account verification is required.
No. Under 111fb's policy, only one account per person is allowed. Attempting to open multiple accounts using the same mobile number or banking details may result in all accounts being suspended and any bonuses being cancelled.
Click the "Forgot password?" option on the 111fb login page. A verification code will be sent to your registered mobile number or email. Once you confirm your identity with the code, you can set a new password. If you have trouble with the process, contact our 24/7 live chat support.
First make sure you are using the correct mobile number and password. Clear your browser's cache and cookies and try again. If the problem persists, reset your password from the 111fb Login page or contact our live chat support directly.
Yes, 111fb is fully mobile-friendly. It works easily from the browser of any Android or iOS smartphone. The website is built with a responsive design, so every feature works well on small screens too — from live betting to slot games.
Deposits and Withdrawals
Questions about deposits and withdrawals
Deposits to 111fb via bKash are generally instant — in most cases the balance is added to your account within a few seconds to 2-3 minutes. There may be a slight delay during periods of network congestion. If you have an issue, contact live chat with your transaction ID.
The minimum deposit at 111fb is ৳100 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳1,000. You can start playing with a small deposit, but you must meet this minimum before withdrawing.
The standard withdrawal time at 111fb for all methods including Nagad is 10 to 45 minutes. Processing begins after the withdrawal request is verified. It may take a little longer during busy periods or if account verification is required.
111fb itself charges no deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own transaction charges in line with the mobile banking operator's policy. Your bank's fees may apply to bank transfers.
Yes, Rocket (Dutch-Bangla Bank's mobile banking) can be used for both deposits and withdrawals at 111fb. As with other methods, the minimum deposit is ৳100 and the minimum withdrawal is ৳1,000. Withdrawals are generally completed within 10-45 minutes.
To deposit via bank transfer, go to "Deposit" in the 111fb dashboard and select "Bank Transfer". You will be given a specific bank account number and reference number. Make the transfer quoting that reference number — sending the transaction receipt to support will speed up the credit to your account.
Games and Rules
Questions about games and rules
To bet on BPL (Bangladesh Premier League) matches, go to the cricket betting section on 111fb. Select your preferred match from the match list and place bets across various markets — match winner, toss, top run scorer, or over/under. The live betting option also lets you bet while the match is in progress.
111fb offers slot games from leading providers including PG Soft, Pragmatic Play, and JILI. Popular titles include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace, among many others. Visit the slots page to see all games in detail.
RTP (Return to Player) is the average percentage of total wagers that a game returns to players over the long term. It is not a guarantee, but a statistical average. A game with a higher RTP theoretically returns more to players, but each spin or bet is independent and does not depend on previous results.
Yes. 111fb operates games from reputable international providers only. These providers use Random Number Generator (RNG) technology, which keeps every outcome completely random and unbiased. 111fb ensures a safe gaming environment through fair play practices and SSL encryption.
Aviator by Spribe is a crash-style game where a plane flies and a multiplier keeps rising. If you "cash out" before the plane crashes, you receive your bet multiplied by the multiplier at that moment. If you cash out after the crash, you lose your entire bet. It is a fast-paced and exciting game.
Yes. 111fb's live casino section features games from providers such as Evolution Gaming and Ezugi, where real trained dealers run the games via live video streaming. You can enjoy a real-time experience across various games including live blackjack, roulette, and baccarat.
Bonuses and Promotions
Questions about bonuses and promotions
When you open a new account at 111fb and make your first deposit, you receive a 100% welcome bonus of up to ৳8,000. That means depositing ৳8,000 gives you a total of ৳16,000 to start playing with. To withdraw the bonus, you must wager the total bonus amount 15 times.
Say you have received a ৳2,000 bonus. Before withdrawing, you must place a total of 2,000 × 15 = ৳30,000 in bets. This amount does not have to be placed all at once — it can be completed gradually across different games. Once the wagering is fulfilled, winnings earned from the bonus become withdrawable.
111fb's VIP program has three tiers — Bronze, Silver, and Gold. The Bronze tier offers up to 0.3% weekly cashback, Silver offers 0.7%, and Gold offers 1.0% cashback. It is possible to move up to higher tiers by playing regularly.
Bonuses are generally usable on most slots and casino games. However, bonuses may be restricted on certain games or different terms may apply for wagering calculations. Read the terms and conditions of each offer carefully, or ask our support team for details.
Yes, bonus offers are optional. You can play directly with your own deposited money without taking a bonus. If you do not want to take a bonus, simply do not select the bonus option when making a deposit, or let support know.
Security and Responsible Gaming
Questions about security and responsible gaming
Yes. 111fb uses industry-standard SSL (Secure Socket Layer) encryption technology. Your name, mobile number, financial details, and transaction records are fully encrypted. Your information is not sold or shared with third parties.
111fb is for users aged 21 and over only. Minors are strictly prohibited from opening accounts and playing games. Providing false information during age verification will result in the account being cancelled and any deposited funds and bonuses being forfeited.
111fb prioritizes responsible gaming. If you feel you need to control the time or money you spend playing, visit our Responsible Gaming page. There you will find information about deposit limits, session limits, and self-exclusion options. Contact us via 24/7 live chat for help.
Yes. 111fb offers a self-exclusion option. Activating this option will block access to games from your account for a set period or permanently. To set up self-exclusion, contact our live chat support or see details on the Responsible Gaming page.
111fb's support team is available 24 hours a day, 7 days a week entirely in Bengali. Click the live chat icon on the website to get instant help. To contact us by email, write to [email protected]. Average response time on live chat is very fast.
Still have questions? Contact support
Our experienced support team is with you in Bengali 24/7 — always ready to help with your account, payments, or any other questions.